Carbonite is Pretty Dope . . . Until it Screws Up

I love Carbonite (the online/remote backup service). It has already saved my sorry ass twice in the eight months that I've been using it. I've extolled its virtues to dozens of friends and acquaintances. Everything was fine until two weeks ago when the unexpected happened. The Carbonite servers went down and were inaccessible for several days. The proximate reason? A failed update (or so some pundits have surmised). The managers at Carbonite (the company) are less than detailed in their explanations.

As blogger and Asuret, Inc. CEO Michael Krigsman stated when commenting on the Carbonite outage, "Seems there’s never enough time to test before deployment but plenty of time to fix problems after they hit customers." Yikes, and right on.